Refund policy

At TurfCraft, we want you to shop with confidence.

Return Eligibility

Customers may request a return within 30 days of delivery.

Items must:
 • Be unused
 • Be in original packaging
 • Include all accessories
 • Be in resellable condition

Return Process

To start a return, contact:
support@turfcraft.shop

Return instructions will be provided by our support team.

Who pays for return shipping?
Return shipping costs are the customer’s responsibility unless the item arrived damaged or defective.

Refund Processing

After receiving and inspecting the returned item, approved refunds will be issued within 7 business days to the original payment method.

Damaged or Incorrect Items

If your item arrives damaged or incorrect, please contact us within 48 hours of delivery.

Non-Refundable Situations

Refunds may be refused if:
 • Items show signs of use
 • Missing parts not caused by us
 • Returned outside the allowed period